24/7 Live Helpdesk
Computing Australia’s Helpdesk provides premium 24-hour IT support to clients, every day of the year, including public holidays.
The help desk chat app must be installed on each computer for which a user needs IT support.
The chat app is a component of our “Cloudsuite 24/7” range of applications which gives us the ability to manage your computer around the clock and provide fast IT support.
The chat app is the fastest method of getting level 1 and 2 IT support.
Our help desk uses a “follow the sun” methodology – one of our 3 global offices will seamlessly look after you and your computer. By using our chat app we will automatically route your request to an available team member from one of more than 200 global staff.
This way, you always get the fastest support. However, depending on the complexity of the request, sometimes your request may need to be escalated to a higher level tech team.
Using the Computing Australia Helpdesk
As a VIP client, Computing Australia’s Help Desk is designed to provide you with professional and courteous customer service, expert problem resolution, and peace of mind.
You can contact our Level 1 & 2 helpdesk at any time whenever and wherever you are. Here are some methods you can use to get access to support.
Contact the Help Desk via Chat
Level 1 & 2 Help Desk technicians can be contacted via the chat tool. To activate a chat session without calling in, simply click the Help Desk chat icon on your desktop or menu bar.
Contact the Help Desk via Phone
Our Level 1 & 2 technicians are available via phone at any time, and can be reached at 08 6243 0830
How to Use Help Desk Chat
Click Help Desk Chat shortcut on your menu bar to launch the application
Enter your contact information and a brief description your issue. Then click Initiate Chat to open a chat window.
Begin typing to start your conversation with our Help Desk technician.
This chat window will also allow the technician to also remotely access your computer, if required.
Level 1 & 2 Help Desk Phone Number
08 6243 0830
If you would like to speak with a Level 1 or 2 technician directly, you can use the number above. However, for the fastest response we encourage you contact us via the chat app. By using the chat app, our help desk team can directly observe the problems you are experiencing and provide immediate assistance.