Computing Australia utilise our own proprietary CloudSuite package that provides around the clock monitoring of your computers and critical infrastructure. CloudSuite delivers a seamless help desk experience by allowing us to maintain your computers in peak condition and provide remote support wherever you happen to be working from.
We work when you do
The work day is changing – business owners and their staff no longer fit their duties into the old 9 to 5 routine. They work weekends. They work evenings. So do we!
The Computing Australia 24 hour help desk work around the clock, 7 days a week to ensure you get timely support when you need it.
More ways to contact us
Contacting your 24 Hour Help Desk Team
Other IT companies want you to lodge a support ticket online or wait in a voice queue. Computing Australia provide many ways for you to get support.
Voice – want to speak to a technician – sure you can do that ✓
Ticketing system – we have a state of the art client portal ✓
Prefer to text chat online? – you can do that too ✓
Video chat – have a face to face with the tech who is fixing your computer ✓
Email support – yup got you covered ✓
CloudSuite – the best part is that we often know you need us before you even tell us. Our CloudSuite software monitors your IT systems and lets us know if something goes wrong like the internet going down or your server going offline. ✓
The Computing Australia Difference
Most IT companies take a classic “break / fix” approach to IT management and support.
This is where we differ:
- 24 Hour Help Desk
- Intelligent CloudSuite software monitors your systems around the clock
- Continuous patching keeps your systems up to date
- Strong emphasis on prevention and permanent solutions to problems
- Investment in client documentation
- Ongoing commitment to staff training and mentorship
- Quality control systems, continually learning from what we do
- Dedicated escalation teams that extend the help desk experience
- Vendor relationships to manage third party applications
- Warranty registration and management
- Dedicated account managers