Computing in a Post COVID World – The Future of Technology

The effect of COVID-19 is being felt all over the world – across geographies, industries, lives, and livelihoods. The way we live, play, and work has changed drastically and will remain so for a long time to come, perhaps permanently. One positive aspect has been how technology has held the world together, and the opportunity it provides to help us get accustomed to the ‘new normal’. So, how did COVID change technology?

Jobs in the Post-COVID World

How did COVID change technology for jobs? While many people have lost their jobs, many positions may never come back. A new set of jobs and skillsets propelled by the increased demand for technology will emerge. These jobs will allow people to showcase new skills and create more value for their organizations, mainly in the areas of:

    •  Cloud computing and technologies
    • Project management
    • Machine Learning and AI
    • Development of collaborative platforms
    • Blockchain
    • Cybersecurity and IT audits
    • Responsive web application design and development
    • E-commerce

There will be a huge demand for skills in these specialities.

Technology and Business in the Post-COVID World

How did COVID change technology in business?

  • Organizations with a strong Business Continuity Plan (BCP) will cope and rebound better
  • There is an urgent and immediate need for faster access to data and automation, and managed IT services.
  • There is an ever-increasing demand for cloud infrastructure and cyber security.
  • IT departments will play a larger role in BCP due to the adoption of the remote work culture.
  • There is increased demand for IT service providers for procurement of devices, disaster recovery systems, IT security, automation, setting up network etc.

The Way Forward for Businesses by Harnessing the Power of Technology

Automation: Automation is the future of technology. Most traditional IT operations can be automated to increase efficiency, quality and reduce dependency on people.

Develop a strong and resilient business continuity plan: The current COVID situation has taught us that a business continuity plan should have a wide scope, firm up risk calculations, and use advanced data analysis technology to identify hidden patterns within data. Businesses must plan and prepare for the worst case scenario. You must be ready for disruptions in the technology system as your contractors and service partners also grapple with the lockdown situation. On an interesting note: South-east Asian and Australian companies have been found to adapt and prepare better for the current contingency than US companies.

Adopt cloud technology aggressively: As businesses revise their BCP, adopting a multi-cloud strategy is the best bet. Remote working becomes quicker, more efficient, and easy with a cloud-based working environment. The COVID-19 pandemic has made the advantages of cloud-based services more relevant. Cloud technology lets you access services anytime from any device and provides easy scaling up or down of solutions like computing capacity. With cloud technology evolving, the advantages are not limited to the ones as mentioned earlier only. There are long-term benefits like achieving a quicker time to market; simplify the monitoring of resource consumption and more. Cloud will also provide the opportunity to move functions like sales and marketing to cloud beyond just the foundational infrastructure.

Adopt digital tools for remote working: Areas such as project management and service delivery will become automated as businesses adopt cloud technology and look to streamline their IT processes. Invest heavily in good collaboration tools and platforms like higher quality of videoconferencing etc.

Invest in secure collaboration: The future of remote working is about platforms that combine team and project management with message-based communication. IT Security is a vital element here, and businesses should consider managed IT service partners that have a good track record with privacy controls and security audits. Businesses that have a good security strategy for remote working will perform and rebound better. Computing Australia is a trusted IT services provider in Perth helping businesses secure their systems.

Prioritize helpdesk procedures: Any business providing customer support through helpdesk will face increased volume in the current scenario. Ensure that your helpdesk procedures are prioritized and streamlined to handle the increased volume. Again, automation like chatbots and automated routing of requests can greatly increase the efficiency of the helpdesk function. If you are looking for Helpdesk in Perth, our 24/7 IT helpdesk service can support you.

Businesses that adapt and adopt the evolving technology will be able to rebound better from the current crisis and be prepared better for future contingencies. Technologies such as cloud, digital tools for remote working is the need of the hour.

If you are overwhelmed or need help in moving your business to the cloud, or adopt other continuity plans, contact us, or email us at and our consultants will help plan your digital transformation.

Computing Australia is a member of The Computing Australia Group of Companies