Looking For Ways to Improve Employee Experience? Use Technology!
Employee experience is essential for the successful running of any business process. The technology used across processes in your business is an important factor that determines how good or bad the employee experience will be. In most Business Process Analysis projects that we have done, we have come across this common factor – an outdated or complex technological set-up not only affects business output but impacts the overall employee experience too. But what is employee experience? It can be considered as the entire employee journey in an organisation, from hiring to exit and includes the daily roles and responsibilities, and how well the employee interacts with the systems and technology of your organisation.
Why is employee experience important?
The latest digital technologies can contribute to improving employee experience incredibly. But first, let us take a quick look into the benefits of enhancing employee experience. For business owners, it offers multiple advantages such as:
- Better productivity
- A more constructive workplace culture
- Improved efficiency in workflow processes
- Positive reports on employee treatment can help attract the best candidates from the talent pool
- Happier employees are more courteous towards customers
Additionally, better employee experience is also beneficial for employees in the following ways:
- Lesser workload
- More reasonable work-life balance
- Improved work satisfaction
- Better prospects for professional development
- Contentment due to enhanced scope for personal growth
- Happy to be part of a company that values their efforts
So, as you can see, investing in measures to further employee experience can be great both for your business and your employees. That is exactly why we will be discussing tips to improve employee experience using technological tools.
Tips on empowering employee experience with technological tools
Technology is one of the major aspects that can help create a positive employee experience – it is what they work with throughout the day. Smartly utilising it can make a huge difference to how employees feel about working for you. The tools can be as advanced as Robotics to something as simple as Google Hangouts or Teams chats. So here are some powerful tips to improve employee experience using technology:
1. Get the productivity levels soaring
Most of the routine and time-consuming tasks your employees must perform daily can adversely affect productivity. These tasks, such as locating relevant information in the network or working across different platforms, can easily be automated to accelerate efficiency, lessen workload and make the work more engaging.
AI (Artificial Intelligence), CRM (Customer Relationship Management) and RPA (Robotic Process Automation) are just a few technologies that can be invaluable for your employees. Invest in digital tools that will assist your employees in attaining peak productivity levels.
2. Strengthen employee engagement factors
When employees feel connected as a team and are genuinely interested in working for your company, it indicates fantastic employee engagement levels. And when your employees are highly engaged, it will reflect in their performance and overall attitude towards your company, making this one of the best tips to improve employee experience using technology.
Discussion forums and digital surveys can be used to gather feedback from employees and provide them with a sense of belonging and importance. Most importantly, engagement tools can play vital roles in making in-office interactions and communications more transparent, collaborative and meaningful.
3. Work on building healthy work relationships
All your communications with employees need not be formal, crisp and to the point. Give them something interesting or even funny to think about every day. Start the day by tagging them in an uplifting post they can easily relate to. Share incidents of commendable performances among your employees to keep up their spirits. Utilise virtual team building activities where employees can be awarded badges or points for outstanding performance.
When employees realise that you consider them as part of the team towards a common goal, it can motivate them to perform better.
4. Create a positive work culture
Workplaces are increasingly becoming more flexible and offering employees ample opportunities to exercise creative freedom in executing projects.
When your employees approach you with an out-of-the-box idea, equip them with the digital tools necessary to go forward with it. Technological tools such as a common virtual workspace can be used to keep track of their progress and provide feedback. When they are a part of the entire process, employees will be more committed and enthusiastic.
Implementing technologies geared to simplify workload and support employee functions across each phase of the employee lifecycle will go a long way in enhancing the satisfaction and productivity of your employees. Try these tips to improve employee experience using technological tools to improve the productivity of your staff and organisation as a whole. Need more help? Email us at firstname.lastname@example.org to speak to a consultant.
Robotic Process Automation (RPA) – Is a form of business process automation software that automates tasks typically done by humans.
Customer Relationship Management (CRM) software – Is a platform that organises and manages your organisation’s customer relationships from lead capturing to sales and service.