IT Support

IT Support

  • What is Digital Risk Protection and Why is it Important?
    Every constituent of the digital universe has two sides like a coin. As each new technology is introduced to the world, a new digital risk emerges. Whether it’s because of the novel implementation of the technology or the users’ lack of knowledge about it, digital threats cause considerable damage to any business. So, what do you do? Adopt Digital Risk Protection (DRP). What is Digital Risk Protection and why is it important for your business? Our Perth cybersecurity team answers.
  • Why Should I Upgrade to Windows 11?
    The much-anticipated Windows 11 is finally here. The bold new design and revamped features promise a new era of Windows. Microsoft has announced that it will continue Windows 10 till 2025 and then pull the plug on it. Are you still wondering whether you should upgrade to Windows 11? Our IT team from Perth has compiled a list of seven reasons why you should upgrade to Windows 11.
  • Why is proactive IT support important for your business?
    Are slow computers disrupting your work too much? Are there times when you feel like your productivity levels are dipping because of recurring IT issues? If you do, then it’s highly likely that your business has a reactive IT support approach – your IT team is solving or reacting to glitches after they happen. Traditional IT support tends to be reactive, causing more downtime and even potentially pause your business.
  • How Can old IT Systems Affect your Business?
    When was the last time you integrated new IT into your business? For most business owners, the answer will be years ago. Consider this – IT is one of the fastest evolving fields, with technologies becoming obsolete within a couple of years. Here’s an article on how old IT systems can affect your system.
  • Information Security vs Cybersecurity – What Does your Business Need
    If you are surprised by that title, you are not alone. Cybersecurity and Information Security are often treated as synonyms. Even though they differ in the scopes, they are so similar in purpose that these two terms are used interchangeably even by experts in the digital world. To help you out, our experts from Perth have created a simple guide on Information Security vs Cybersecurity, and what does your business need.
  • Windows 11- What to Expect
    The “next generation of Windows” officially starts on October 5th, 2021, with Windows 11. According to Microsoft, Windows 11 will be the harbinger of a massive shift in the UX, complete with android support and a new store. So, what is new in Windows 11? Should you upgrade to Windows 11? Our experts from Perth explain what we know about it so far.
  • Tips to Improve PC Performance
    Nothing puts a damper on your work spirits like a slow PC. Waiting for 30 minutes for your PC to start responding is a productivity killer. Did you just think, “oh, I know how that feels”? It’s time you showed some love and attention to your PC. Here are 7 expert tips on how to improve your PC performance from our IT helpdesk in Perth.
  • What is Online Tracking and How do Websites do it?
    It is a well-known fact that websites track you when you browse online. The continuous advertisements that follow you after you search for a similar product just once indicate that something on the web is observing your browsing patterns. This allows for a lot of misinformation and unwarranted fear to spread across the internet. Our Perth cybersecurity team tries to throw some light on the topic.
  • What Data Does Google Have on You and How to Delete It?
    One main reason for Google’s popularity among internet users is how it seems to know exactly what you need. Whether it’s the news or hotel recommendations, Google gives you what you want without fail. But, how? Our team from Perth are here to give you the answers.
  • 5 Minute HelpDesk – How to Wipe a Computer Hard Drive
    You want to donate your laptop or give it away to be recycled. The first step would be to wipe your hard drive clean of every information and data saved in the system. So, how to wipe a computer drive and clear all the information permanently? Our IT helpdesk technicians from Perth explain.
  • Tips to Create Strong Passwords
    Would you believe it if we told you “123456” was still the most popular password among internet users? In the 21st century, where everyone grows up on the internet, browsing and typing their way through life, it is hard to believe passwords are still a neglected aspect of cybersecurity. Are you looking for tips to create strong passwords for your digital accounts? Our experts from Perth are here to help you. But first…
  • 5 Min HelpDesk- How to Stop Outlook From Saving Emails in the Sent Folder
    Microsoft Outlook is one of the commonly used email communication, especially for official communications. The application is famous for its ease of use, convenient settings and wide range of customization options. However, it can also be an inconvenience at times. Do you want to learn how to stop Outlook from saving emails in the Sent Items folder? Read on.
  • What is end-to-end Encryption?
    You must have come across the term “end-to-end” encryption multiple times while using web applications such as WhatsApp. From the context, it’s often clear it is a privacy and safety feature. But have you wondered what end-to-end encryption actually means? How does it work, and why is it important? Read on to learn what is end-to-end encryption.
  • What is the Dark Web?
    The “dark web” is a term that’s often repeated in movies and conspiracy theories. It sounds mysterious and a bit dangerous, right? Should you be scared of accidentally stepping into the dark web when you’re casually browsing the internet? Our cybersecurity ninjas from Perth are here to put your mind at ease. So let’s get right on the topic.
  • The Ultimate Guide to Cybersecurity
    Internet is the lifeblood of the modern era. As the digital space becomes more advanced and integrates further into the day-to-day lives, there arises a question of safety. Cybersecurity acts as the armour that protects your privacy and all personal information. So what exactly is cybersecurity, and why you should care about it? Here’s a comprehensive cybersecurity guide to help you protect your and your customers’ data.
  • Cloud Migration – The Complete Guide
    Over the past few years, cloud computing has gone from being a good-to-have to a must-have digital tool for the success of online business endeavours. Instead, it can be referred to as an entire set of servers, software and databases, which can be accessed online. It is necessary to understand the different options available before choosing the most suitable one for your business. Here’s a complete guide on cloud migration for your business.
  • What is Processor Speed?
    With the ever-increasing productivity goals and quickly advancing technologies, speed has become a necessity in daily life. It’s a fact that a higher processor speed makes a PC faster. But what is processor speed? Why does it matter? Our experts from Perth explain.
  • What are Zero-day Attacks?
    Zero-day attacks are a comparatively lesser-known type of cyberattack that exploits zero-day vulnerabilities in software. These attacks can be dangerous due to their unpredictable nature. In this article, our cybersecurity team explains zero-day attacks and how you can identify and protect yourself from them.
  • How To Work Productively at Remote Work
    When 2020 rolled around with work-from-home becoming the new norm, most viewed it as a luxury that offered more flexibility and freedom. At times, you may never realise where the time went. So how you can work productively at remote work? Here are a few tips for employees to work as effectively and productively from home as from the office.
  • What are Denial-Of-Service (Dos) Attacks?
    In the next article on the different types of cyberattacks, our cybersecurity team talks about an increasingly common threat – Denial of Service (DoS) attacks. DoS attacks are among the wide range of criminal activities that became more common after 2020. So, what are DoS attacks? How can you prevent them? Let’s find out.
  • What is Angler Phishing?
    In our latest article on cybersecurity awareness, we talk about an increasingly common cyberthreat – Angler phishing. However, with awareness and good security practices, you’ll be able to combat cyberattacks. What is Angler Phishing? How can you prevent falling prey to it? Read on.
  • What is Spear-Phishing?
    We live in a fast-paced world that becomes more digitally progressive as each day passes. Spear-phishing is a type of phishing- a common cyber-attack that affects around 75% of businesses around the globe every year. The first step to protecting yourself and your business against any cybercrime is awareness. To help you with that, our experts at Perth have created an extensive guide on what spear-phishing is and how you can combat it. Read on.
  • Smishing and Vishing: How To Avoid Them?
    You’re enjoying a relaxing Sunday afternoon tea after a long, Anonymous callers ring you up to ask you for mailing addresses and credit card details for gifts of competitions you’ve never heard of before. This technique is referred to as smishing and vishing. Our cybersecurity team at Perth has created a guide to protect you from the dangerous traps of cyberattacks
  • What is Layered Security & How Does it Defend Your Network?
    Conducting business activities online opens the doors to a host of risks starting from data theft. There is no alternative to cybersecurity to keep your business protected in the networked world. Here is a glance at all you need to know on what is layered security, compiled by our cybersecurity specialists from Perth.
  • Common Cloud Migration Mistakes and How to Avoid Them
    With attractive advantages of cloud computing, we have seen a hike in the number of businesses moving to the cloud. However, cloud migration should be done only by professionals, as it can be technically complex. To help you understand more, our cloud specialists in Perth list out common cloud migration mistakes and how to avoid them.
  • Why Do You Need an IT Project Consultant?
    IT projects are inevitable for a business that depends on IT for its day to day functioning – which is almost any business. They can be anything – from a process analysis or training your staff to a major overhaul of IT systems. So, why not hire a skilled IT consultant who can partner with you for a specified period? IT Project Consultants bring in benefits that a regular IT employee may not be able to provide.
  • What Should SMEs Look for in an IT Support Company
    Small and Medium Enterprises (SMEs) in Perth looking to break into the big league often find themselves in this unique problem – to become a bigger company, you need a robust IT system in place. The right IT support company can help level the field between SMBs and large enterprises and boost their economic growth. How can a managed IT service provider help SMEs? Why not do it in-house, isn’t that less expensive? What should SMEs look for in an IT company? Let’s find out!
  • 5 Minute HelpDesk –How To Delete Your Old Social Media Accounts?
    Many online services and applications require an account set up to use them. Some of them are created on the spur of the moment and may be no more in use. Any such old and forgotten accounts that you are not using may have key information such as your personal data, credit card details, and more. Our IT helpdesk from Perth will help you understand why you should delete these unused accounts and how to do it.
  • 5 Minute HelpDesk – How To Wipe Your Phone Before You Sell It
    A phone or tablet is a very personal device and contains a lot of sensitive information about the user – from social media to banking applications. Whether you are selling the phone or handing it down to a family member, it’s crucial to wipe every piece of data in your phone. Our IT experts at Perth do a quick round-up of how to clear data from internal and external storage spaces and how to wipe your phone or tablet before you sell it.
  • 5 Minute HelpDesk – How to Free Up Space in Gmail?
    Gmail is a popular application for email communication for both official and personal purposes. Gmail can become slow or non-functional due to a filled inbox – if you use Gmail extensively, this could significantly affect your work productivity. This is a very common issue we get at our IT helpdesk team in Perth – let’s hear from them some simple ways to resolve the space issue in your Gmail accounts.
  • Understanding CPU (Processor) Failure Symptoms
    The Central Processing Unit (CPU), the brain of a computer, controls all the actions that take place inside your computer. Also known as a processor, the CPU has small transistors, and even a minor issue with any of the transistors can cause the main processor to fail. Diagnosing these signs and fixing the issue on time can enhance the processor’s life for long years.
  • 5 Minute HelpDesk – How to Fix a Laptop that Won’t Turn On?
    Is your laptop not turning on? If you own a PC, it is impossible to have not come across this issue at least once. There can be many reasons why your laptop won’t turn on – faulty power button, battery or power cord issues, overheating or even internal component issues. Here are a few tips to fix a laptop that won’t turn on.
  • 5 Minute HelpDesk – What to Do If Your Laptop Freezes?
    You were happily working away at your laptop, and – it suddenly froze you out? Our helpdesk in Perth gets panicked calls from customers who think that they may be witnessing a cyberattack. A freeze can be a symptom of any issues – software issues, a hardware problem, insufficient memory, or a malware attack.
  • 5 Minute HelpDesk – How to Resolve No Sound in Windows 10?
    Does your computer go mute at times for no reason at all? This is one of the most common issues for Windows users, especially after a Windows Update. In most cases, you can diagnose the issue and clear it by yourself.
  • 5 Minute HelpDesk – Tips to Extend Laptop Battery Charge
    Why is my laptop battery draining so fast? How can I improve my laptop battery life? This is a common concern for laptop owners. In this article, our IT helpdesk lists out some simple tips to extend your laptop battery life.
  • 5 Minute HelpDesk – Ways to Free Up Hard Disk Space in Windows 10
    Troubled by your computer’s performance issues and out-of-space notifications? It can be due to the clutter stored on your desktop or laptop’s hard drive. Most apps, documents or heavy files may require more disk space. This is especially true if you are working from home in this COVID-19 situation. The more the data stored in your system, the more it will slow down.
  • What Should You Look For in a Network Operations Centre Provider?
    Network Operations Centres or NOC’s, operate from a central location to provide IT services that monitor and manage endpoints. Endpoints for a company typically include servers, workstations and networks, and can have an extended meaning to include databases and firewall. NOCs are the first line of defence against cyber incidents.
  • What is Social Engineering?
    Social engineering has got a lot of attention recently. While the term is innocent, it denotes one of the most rampant crimes in the cyberworld. It is not new – the term was, ironically, popularised by a social engineer himself, Kevin Mitnick. He used the word to refer to his criminal activities in the 90s, like hacking and other computer-related crimes.
  • What is a Trojan Virus and How can You Defend Against One?
    Trojan means the malicious software that has waged war in the cyberworld. They are so damaging that they overshadow the legendary wooden horses that they derive their name from. Our cybersecurity pros from Perth unravel the facts about Trojans.
  • Best Cybersecurity Practices Every Employee and Company Should Implement
    Employees who are educated and careful about cyber threats are a company’s first layer of defence because most data breaches are caused by human error and negligence. We list here the best cybersecurity practices that every employee and company should implement to protect against cyber threats.
  • What is Ransomware
    What is ransomware and how can you protect yourself from it? What should you do when faced with a ransomware attack? Here are some tips from our cybersecurity specialists.
  • What to Do if Your Email is Hacked?
    Emails have become one of the essential means of communication. We also require an email to log in to social media accounts and many other apps. This popularity makes it popular among hackers also. What to do if your email ever gets hacked? Our cybersecurity specialists from Perth provide you with easy tips.
  • 11 Tips to Protect your Credit Card Information Online
    Credit Cards are one of the most convenient methods of online transactions. How to use your credit cards safe online? Our cybersecurity experts from Perth have listed 11 tips to protect your credit card information while you use it online.
  • 5 Minute HelpDesk – How to Disable Your Stolen Smartphone?
    What will you do if you ever lost your phone or if someone stole it? How to protect your sensitive information on the stolen phone? In this article, our IT experts from Perth list some tips on how to disable your stolen smartphone.
  • What is Spyware and How to Remove it?
    Most businesses use automated systems and methods to collect information about their customers. They use this data to create effective and targeted marketing strategies. But some of them might end up becoming malicious.
  • 8 Tips on How to Stay Safe on Social Media Networks
    Social media networks have evolved from just being a platform for connecting with people to a hot platform for doing business. As social platforms become popular, they became one of the common targets of cybercrimes. So, how can we protect ourselves from these dangers?
  • 7 Tips to Browse the Internet Safely
    Can we imagine a day without browsing the internet? No! As the usage of internet increases, so do the security issues. Our cybersecurity experts from Perth give you a few tips on how to browse the internet safely in this article.
  • Why Software Updates and Patches are Essential?
    We live in a digital world. From a small-scale business to multinationals and Government services, every organisation uses computers and other electronic devices to stay connected. As all these applications and systems run on software, it is crucial that they are updated. In this article, our cybersecurity experts from Perth will discuss why software updates and patches are essential.
  • 10 Tips for a Safe Online Shopping Experience
    There is hardly anyone who is not familiar with online shopping. The huge number of sites that offer online purchases makes it challenging to spot malicious sites. In this article, experts from our cybersecurity team in Perth give a few tips for a safe online experience.
  • 5 Minute HelpDesk – How to Prevent My Laptop from Overheating
    Overheating is one of the greatest threats to your laptops. It can damage both the external and internal components. Our IT Helpdesk from Perth will help you understand why your laptop is overheating and how to prevent your laptop from overheating.
  • What is Mobile Malware and How to Protect Against It?
    As the number of people shifting to mobile devices is increasing day by day, the risks of mobile threats are also growing. With several businesses permitting employees to use personal devices to access corporate networks, they are more vulnerable to cyber-attacks.
  • 5 Minute HelpDesk – How to Create a Perfect Email Signature
    Email signature or email footer is a block of text which automatically gets inserted at the end of an email message you send. It does more than provide the recipient with your business contact information. It reinforces brand awareness and gives your business additional marketing opportunities, making it crucial for your business.
  • 5 Minute HelpDesk – How to Disable or Uninstall Browser Extensions
    You may have installed different extensions to add additional features to your browser. But did you know too many extensions can slow down your browser? Want to disable or uninstall the extensions in your web browser that you no longer want to use? Our IT helpdesk from Perth shows you how to disable or uninstall browser extensions for various browsers.
  • 10 Business Apps to Install on Your New Smartphone
    More and more business is now being done on and with your smartphone. Smartphone apps help you get work done faster and better. These apps can enhance your Smartphone’s functionality by providing perfect platforms for updates, customisations and improved productivity.
  • 5 Minute HelpDesk –How to Copy Fonts from One Computer to Another?
    Fonts can make your document or webpage stand out. It can help you express the mood and style of content. Want to transfer fonts from one computer to another? Our IT helpdesk experts in Perth will help you on how to transfer the fonts from one computer to another with some simple steps.
  • 5 Minute HelpDesk – How to Back Up and Migrate Bookmarks to a Different Web browser?
    In a previous helpdesk blog, we saw how to change the default search engine of various browsers. When you change your browser, you would also want to migrate your bookmarks. Luckily, you can easily transfer by following some simple steps. Our IT experts from Perth help you on how to back up and migrate your bookmarks to various browsers.
  • 5 Minute HelpDesk – Why is the Time Wrong on My Computer and How Do I Fix it?
    Is your computer clock always showing the wrong time? Does this keep on recurring? Our IT helpdesk experts from Perth will show you why your computer clock shows the wrong time and how to fix it.
  • 5 Minute HelpDesk – What are the Signs Your Computer has a Virus?
    Does my computer have a virus? This is the first question that pops-up when your computer starts acting strange. Since computer viruses are diverse, they can affect devices and operating systems in different ways. However, the signs they leave tend to be similar across the board.
  • Which Email Solution is Best for My Business?
    Microsoft Outlook and Gmail are the best and most popular email solutions in use right now. They may look similar at a glance. But Outlook and Gmail work in different ways. Deciding which email is the best for your business depends a lot on your requirements. Here’s a quick summary guide on the differences between the two to help you find the best solution.
  • 5 Minute HelpDesk – How Do I Change My Default Search Engine
    All web-browsers have a default search engine. Example – Google Chrome uses Google Search Engine, while Microsoft Edge uses Bing. But if you don’t like the search engine used by your browser, you can easily change it. Our IT helpdesk from Perth shows you how to change your default Search Engine for various browsers.
  • 5 Minute HelpDesk – What to Do If I Spilt Coffee on My Laptop
    Drinking coffee while working on your laptop maybe an energizer until the day you accidentally spill it on your laptop. But there’s a good chance of recovering your laptop if you act quickly. Our IT HelpDesk from Perth will help you with what to do if you spilt coffee on your laptop.
  • 5 Minute HelpDesk – How to Speed Up a Slow Computer?
    We all know how frustrating it is to work with a slow computer. Even if you’re diligent with the maintenance of your laptop or PC, it still can slow down. This is because the software we use are becoming more and more demanding and how the computer reacts to these changes can influence its performance.
  • 7 Email Productivity Tips – Microsoft Outlook
    Most of us start and end the workday by checking our emails. At times emails can get hard to manage and can even stand in the way of getting work done. You can avoid this and also free up some extra time by implementing a few changes to your email management. So, here are 7 best email productivity tips to maximise productivity and enhance the efficient use of Microsoft Outlook.
  • How To Prevent Ex-employees From Compromising Your Business
    In a previous post, we have spoken about how employee mobiles can pose a security risk. But what about ex-employees? They are one of the biggest threats to small and medium-sized businesses. Ex-employees can cause threats to your business unknowingly or with malicious intent. It is important to understand how to prevent ex-employees from compromising your business to keep your business secure.
  • Employee Mobile Security in the Workplace– Risks and How to Fight Them
    Mobile phones are no longer just phones; they are constant companions. For most people, it is the last thing they look at before going to sleep, and the first thing their eyes seek when they wake up in the morning. Smartphones are not used for just personal purposes; they are increasingly involved in the workplace too.
  • Cybersecurity Training – Your Staff are Your Best Defence
    Studies on cybersecurity events show that between 70 and 90% of data breaches are caused by simple human error. Shocking information, right! Recently the huge hike in cybercrime rates also proves that no business is immune to the risk of a cyber-attack. That is why cybersecurity training is vital for employees. Training your employees is a great way to provide an extra layer of resilience to cyber-attack.
  • The BIG Guide to Productivity Apps
    Mobile phones are no longer just phones; they are constant companions. For most people, it is the last thing they look at before going to sleep, and the first thing their eyes seek when they wake up in the morning. Smartphones are not used for just personal purposes; they are increasingly involved in the workplace too.
  • The Business Guide to Multi-Factor Authentication
    We all lock our houses when we are not home, and these days we add an extra layer of security like a card or thumbprint reader that must be used in combination with the key for unlocking. It’s the same for your personal data stored in your device or online. With cybercrime events on an increasing trend, it’s essential to take extra measures to protect your data from criminals.
  • 5-Minute HelpDesk -How do I Recover Deleted Emails in Outlook?
    We receive frequent calls from panicked customers when they accidentally delete emails from Outlook. You don’t need to panic because deleted mails can be recovered. Did you know that emails emptied from the ‘deleted folder’ can also be retrieved in some cases? Our IT helpdesk in Perth shows you how.
  • 5 Types of Phishing Emails and How to Recognise Them
    Phishing is one of the most common means of email scams. In 2019, 25168 cases of phishing were reported where 513 of them resulted in a financial loss, valued at AU$1.5 million. Moreover, there were more than 167, 000 scamming cases reported to the Australian Competition and Consumer Commission (ACCC) controlled Scamwatch.
  • 5 Minute HelpDesk – USB Device not Recognised in Windows
    Do you see an error message like this “USB device not recognised”? In the next article from our IT helpdesk team in Perth, we give you five solutions to resolve the problem.
  • 5 Minute HelpDesk – Recover Lost or Deleted Files
    Have you ever trashed or burned an important paper, knowingly or by accident, only to realise later that you actually needed it? That happens with digital files too! But luckily you can retrieve deleted electronic data. Our IT HelpDesk from Perth tells you how you can recover lost or deleted files in Windows in a few steps.
  • I Spend a Fortune on IT – Why Do I have Nothing But Problems?
    This is a common concern with business owners. You expect good IT to streamline and improve how your business functions; but instead, it ends up eating up a significant chunk of your budget and leads to frustration. IT expenditure is cyclic – most businesses refresh their major infrastructure every 4 to 5 years. But an increasing IT spend, particularly for IT support is a sign that things are going wrong.
  • 5 Minute HelpDesk – Archive Older Emails Automatically in Office 365
    Emails have a way of filling your inbox quickly. New mails, replies, chain mails, forwards, FYIs – your Outlook inbox can spiral out of control before you even realise it. It is crucial to keep your inbox neat to manage your mails better and avoid confusion and missed mails. Archiving old emails automatically can take a load off your inbox and unclutter your mind at the same time.
  • 10 Benefits of Using Microsoft SharePoint
    Microsoft SharePoint is a web application that allows you to store, organise, securely share, and access information from any device. The SharePoint platform consists of SharePoint Foundation, SharePoint Designer, SharePoint Online, SharePoint Server & SharePoint Workspace. It is built in a way to make it reliable, scalable, secure, and compatible for the users.
  • 5 Minute HelpDesk – How do I Share My Outlook Calendar?
    If you are somebody who is busy with meetings all day, you may have faced schedule clashes sometime or the other. A calendar helps you keep tabs on everything within your business. A shared calendar makes it even easier to organise. Sharing your calendar with your teammates can make it simple to plan schedules, save time and avoid schedule collisions.
  • 5 Minute HelpDesk – How do I set up an Out of Office or Automatic Reply in Outlook?
    Setting an out of office reply on your emails is considered basic professional etiquette. Anyone who sends you a mail will be informed of your absence, and they can take alternate steps. In this article, our IT HelpDesk in Perth shows you how you can set up an automatic out of office reply in outlook.
  • 5 Minute HelpDesk – How Do I Free Up Space On My Google Account?
    My Google account has run out of space – this is one of the most common queries our IT HelpDesk in Perth gets. In this article, our helpdesk experts tell what you can do to free some space on Google account and get you back on track.
  • Phishing: A Guide for Perth Small Businesses
    As businesses rely more on technology and are increasingly more “internet facing”, solid cybersecurity measures are important. Businesses are under constant attack from everyone – governments, criminals, hackers and even teenagers. Phishing is one of the most common tools used by those who try to get access to your systems. Small businesses are particularly vulnerable, as they feel cybersecurity is costly, and consequently don’t have robust security in place.
  • Products to Make a Lefty’s Life Easier
    International Left-hander’s Day is celebrated on August 13th every year – a day for lefties in a lopsided’ world in favour of right-handers. But that doesn’t make lefties any less talented. Think Allan Border, Nicole Kidman, Tony Abbott (the politician, not the author); there’s a whole list of talented lefty Australians.
  • The Ultimate Guide to Password Managers
    Do you share passwords with your friends? Friends are at the apex of the sharing chain. You can share anything with them. From your clothes to the deepest secrets. One thing it isn’t cool to share though are your passwords, yet this is what people do every day by storing passwords in unsecured text files, in emails, or sharing them with friends via chat, email, text etc.
  • 5 Minute HelpDesk – Why is my screen upside down?
    This is a common query we get asked on the help desk. Imagine you are working at 2 am in the morning, trying to get your monthly report out and your screen is upside down…! Maybe you turned your screen by accidentally hitting some keys. Or a colleague played a prank on you. Or perhaps you need to rotate your screen to view it vertically or from another angle.
  • 5 Minute HelpDesk – Why Won’t My Printer Print?
    It happens to most of us. You shoot off a document to the printer and turn to see the printer silent. In our latest 5-minute help desk post, we tell you what to do when you are faced with a printer that refuses to print. Hint – it doesn’t involve a hammer!
  • Best Business Apps For The iPad Pro
    The iPad Pro with its processing power and giant screen can now be seen as a good alternative to working on a standard laptop. To maximize productivity and use it to the full potential, you need to use business apps. This article showcases a few of our favourite business apps for iPad Pro that let you increase productivity, improve workflows, and manage time effectively.
  • Computing in a Post COVID World – The Future of Technology
    The effect of COVID-19 is being felt all over the world – across geographies, industries, lives, and livelihoods. The way we live, play, and work has changed drastically and will remain so for a long time to come, perhaps permanently. One positive aspect has been how technology has held the world together, and the opportunity it provides to help us get accustomed to the ‘new normal’.
  • In-house vs Managed IT Services – The Best Choice for Your Business
    The debate over In-house vs Managed IT services is an ongoing one. There is no universal right answer; the right answer would be to find out what is the best choice for your business. In this post, we narrow down the debate to the important points to help you decide.The skillsets required for the functions is a major deciding factor on whether you should outsource your IT to a Managed Service Provider.
  • 5 Minute Help Desk – How to Setup Gmail in Microsoft Outlook
    We bring you a new series ‘5 Minute Help Desk’ on the most common requests that our helpdesk deal with. We will give you simple steps on how to solve those issues. But if you prefer talking to us directly, we are of course just a call or email away. Here is the first article in the series –These steps are the same whether it’s the first Gmail account or additional Gmail accounts being added to Outlook.
  • Keyboard Shortcuts for Windows 10
    Time is one of the biggest limitations for small business owners. There just isn’t enough to go around! Computerized processes and automation save time, but there are small changes to how you work with computers that can save you that extra time. Did you know that using keyboard shortcuts rather than the mouse can save you about 8 workdays per year?
  • Microsoft Office 365 Changes Name in April
    Microsoft has announced some name changes to some of its Office 365 suite. The name changes impact small and medium sized business users of the Office 365 suite of products.What are the Changes to The New Microsoft Office 365?Not much has changed except for the names of the plans (see table below).Office 365 plans that are changing
  • Remote Working for Employees During COVID-19
    Coronavirus Remote Working – companies around the world now face the reality of staff having to work remotely from home. The WHO has declared COVID-19 a ‘pandemic’. It is fair to assume that remote working conditions are here to stay for the next 3 to 6 months .
  • Business Apps To Make The Most Of Your Digital Pen
    Move over the keyboard; the Digital Pen lets you do much more than the usual keyboard and standard computer, giving your productivity an extra boost. Of course, you will need apps to make the maximum use of your Pen. You can choose from the scores of apps out there based on your requirements. We have put together a list of the best apps to help you get started.
  • Cloud Computing – Your New Business Frontier
    Businesses across industries and size are moving towards cloud computing. Market studies have already shown that businesses who moved to cloud computing have experienced improved revenue growth. Most people using Google Drive, Gmail, Facebook do not even realize they are using cloud-based applications. However, many businesses still hesitate to move away from a traditional way of operating.
  • Managed Services – Your Gateway to Trouble-free Computing
    Managed Services have been around for over two decades now. But with increasingly complex technology and automation of business processes, Managed IT Services are no longer just “desirable,” it is unavoidable and important for any business. Managed IT services have a lot of advantages over traditional IT support services.

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