Network Operations Centre

CloudSuite

The Computing Australia Group utilises our own proprietary CloudSuite package that provides around the clock monitoring of your computers and critical infrastructure.

CloudSuite delivers a seamless NOC and help desk experience by allowing us to maintain your computers in peak condition and provide remote IT network support wherever you happen to be working from.

Reporting and Analytics

Our NOC clients receive monthly reports that outline every detected incident and the actions that were taken to remediate. The CAG NOC is very much a turn key solution, with our engineers taking on all the responsibility. You get peace of mind knowing that your critical systems are protected by The Computing Australia Group.

Artificial Intelligence

The CAG Network Operations Centre (NOC) utilises artificial intelligence to predict problems with key infrastructure like servers and network storage.

Predictive failure analysis points to issues with your system before they occur. Since we’re aware of it beforehand, we’ll be able to take the remedial action on time and avert outages.

Intelligent Patch Management

Our NOC team have strict patching protocols, whitelisting safe patches and carefully avoiding patches that may cause damage to your systems. Our IT network support services include keeping a close eye on and systems reaching their end of life to ensure you have time to plan for an upgrade or replacement.

NOC as a Service

Not all subscribers to our NOC service are Managed Service clients.

If you are a busy IT Manager who lacks the resources to monitor and maintain critical infrastructure, you can utilise our NOC services. All incidents and outages can be reported directly to you and your team for mediation or alternatively we can step in and take action.

If you are a Managed Service Provider looking for a cost effective NOC solution, Our Network Operations Centre as a Service could be a great fit for you.

We are platform agnostic and can work with the Remote Monitoring and Management solution of your choice or you can use ours.

We can extend our monitoring to include security incident monitoring.

Learn more about Computing Australia services here.

The CAG Difference

Most IT companies take a classic “break / fix” approach to IT management and support.

This is where we differ:

• CloudSuite software monitors your systems around the clock
• Continuous patching keeps your systems up to date
• Strong emphasis on prevention and permanent solutions to problems
• Investment in client documentation
• Ongoing commitment to staff training and mentorship
• Quality control systems, continually learning from what we do
• Dedicated escalation teams that extend the help desk experience
• Vendor relationships to manage third party applications
• Warranty registration and management
• Dedicated account managers