Computing Australia utilise our own proprietary CloudSuite package that provides around the clock monitoring of your computers and critical infrastructure. CloudSuite delivers a seamless help desk experience by allowing us to maintain your computers in peak condition and provide remote support wherever you happen to be working from.
We work when you do
The work day is changing – business owners and their staff no longer fit their duties into the old 9 to 5 routine. They work weekends. They work evenings. So do we!
The Computing Australia 24 hour help desk work around the clock, 7 days a week to ensure you get timely support when you need it.
Black Tie Service
Computing Australia provide a black tie corporate IT help desk experience. You and your staff always feel like a VIP when you work with Computing Australia.
We invest heavily in documentation and training to ensure our staff are always ready to support you and your staff.
We don’t allow a new staff member to come on site and learn on the job. Every technician that attends your site has to pass a familiarisation test supervised by a senior staff member and get through a detailed induction.
Better yet, we fit around you – if you prefer to have critical patching, maintenance or fixes performed after hours, you can rely on us to minimise the disruption so you can get on with your work.
For a no obligation chat – contact the Computing Australia team today.
The Computing Australia Difference
Most IT companies take a classic “break / fix” approach to IT management and support.
This is where we differ:
- Intelligent CloudSuite software monitors your systems around the clock
- Continuous patching keeps your systems up to date
- Strong emphasis on prevention and permanent solutions to problems
- Investment in client documentation
- Ongoing commitment to staff training and mentorship
- Quality control systems, continually learning from what we do
- Dedicated escalation teams that extend the help desk experience
- Vendor relationships to manage third party applications
- Warranty registration and management
- Dedicated account managers