Ticket Systems

Ticket Systems

Looking for an online ticket system to manage customer service or staff requests? Computing Australia have a range of custom solutions to fit your specific needs. A common problem with buying an off-the-shelf ticketing system is that you and your staff are expected to change the way you work to fit into the software. This approach doesn’t work – we know because we tried it! In fact, we tried every ticket system we could find and it gave us more problems than it solved.

Every business is different and that’s why every ticketing system needs to be different. Our unique Software as a Service (SaaS) solutions are tailor-made to suit your business or organisational needs. Our systems have been used in Franchising, Sporting Organisations, Aged Care, IT, the Resources Industry and more. We developed it and we use our SaaS solutions ourselves – that’s how we know our systems work.

Looking for an online ticket system to manage customer service or staff requests? Computing Australia have a range of custom solutions to fit your specific needs. A common problem with buying an off-the-shelf ticketing system is that you and your staff are expected to change the way you work to fit into the software. This approach doesn’t work – we know because we tried it! In fact, we tried every ticket system we could find and it gave us more problems than it solved.

Every business is different and that’s why every ticketing system needs to be different.Our unique Software as a Service (SaaS) solutions are tailor-made to suit your business or organisational needs.Our systems have been used in Franchising, Sporting Organisations, Aged Care, IT, the Resources Industry and more. We developed it and we use our SaaS solutions ourselves – that’s how we know our systems work.

Ticketing System Uses

There are many uses for a Computing Australia ticketing system beyond traditional “ticket management”. We have successfully customised solutions to help clients with job tracking, project management, customer relations and process management. If you are looking for a custom ticket management system – give us a call and we will show you ways to streamline your operations and save money.

Benefits of a Custom Ticket System

Businesses waste a lot of time and time is money. We have seen customers using a multitude of software packages to run their businesses. This creates inefficiency and frustrates staff, also making it difficult to train and retain new staff. We are confident that a Computing Australia ticket system will streamline your business and save you money, easily paying for the investment.

Change the way you do Business
with a Computing Australia Ticket System

Fully customises solutions to improve your business processes

Our ticket systems are backed by a dedicated support team – 7 days a week Help Desk

The CAG Difference

Most IT companies take a classic “break / fix” approach to IT management and support.

This is where we differ:

  • 7 Day Help Desk
  • CloudSuite software monitors your systems around the clock
  • Continuous patching keeps your systems up to date
  • Strong emphasis on prevention and permanent solutions
  • Investment in client documentation
  • Ongoing commitment to staff training and mentorship
  • Quality control systems, continually learning from what we do
  • Dedicated escalation teams that extend the help desk experience
  • Vendor relationships to manage third party applications
  • Warranty registration and management
  • Dedicated account managers
  • 7 Day Help Desk
  • CloudSuite software monitors your systems around the clock
  • Continuous patching keeps your systems up to date
  • Strong emphasis on prevention and permanent solutions
  • Investment in client documentation
  • Ongoing commitment to staff training and mentorship
  • Quality control systems, continually learning from what we do
  • Dedicated escalation teams that extend the help desk experience
  • Vendor relationships to manage third party applications
  • Warranty registration and management
  • Dedicated account managers