7 Day Help Desk
Staffed in Australia by Australians – now that’s new!
Staffed in Australia by Australians – now that’s new!
Help Desk Services
Computing Australia operates a 7 day help desk, staffed in Australia by Australians – how refreshing is that? Our help desk is backed by a state of the art ticketing system designed to provide our clients with real time information and incident management.
If your IT company is giving you the cold shoulder, try Computing Australia and experience the way computing should be.
Many of our clients have been with us for 15 to 20 years – you are never just a number at The Computing Australia.
Our help desk works when you work – including weekends and public holidays – we have you covered.
Make the switch to an IT company that cares for your business.
Help Desk Services
Computing Australia operate a 7 day help desk, staffed in Australia by Australians – how refreshing is that? Our help desk is backed by a state of the art ticketing system designed to provide our clients with real time information and incident management.
If your IT company is giving you the cold shoulder, try Computing Australia and experience the way computing should be.
Many of our clients have been with us for 15 to 20 years – you are never just a number at Computing Australia.
Our help desk works when you work – including weekends and public holidays – we have you covered.
Make the switch to an IT company that cares for your business.
CloudSuite
The Computing Australia Group utilises our own proprietary CloudSuite package that provides around the clock monitoring of your computers and other critical infrastructure. CloudSuite delivers a seamless help desk experience by allowing us to maintain your computers in peak condition and provide remote support wherever you happen to be working from.We also minimise downtime by doing a lot of our work after hours to avoid interfering with your work.
We work when you do
The work day is changing – business owners and their staff no longer fit their duties into the old 9 to 5 routine. They work weekends. They work evenings. So do we! The CAG help desk works 7 days a week to ensure you get timely support when you need it.
We are even there on public holidays. How’s that for support?
Your 7 Day Help Desk
We work when you work
A dedicated team of on call help desk technicians
A dedicated support team – 7 days a week Help Desk – on call, when you need them
We provide on demand IT support to businesses throughout Perth and Western Australia
The Computing Australia Difference
Most IT companies take a classic “break / fix” approach to IT management and support.We prefer to get on the front foot and proactively anticipate and mitigate issues before they get out of hand.
This is where we differ:
- 7 Day Help Desk
- CloudSuite software monitors your systems around the clock
- Continuous patching keeps your systems up to date
- Strong emphasis on prevention and permanent solutions
- Investment in client documentation
- Holistic, 360° approach to IT support
- Ongoing commitment to staff training and mentorship
- Quality control systems, continually learning from what we do
- Dedicated escalation teams that extend the help desk experience
- Vendor relationships to manage third party applications
- Warranty registration and management
- Dedicated account managers
by The Computing Australia Group