-
Email
helpdesk@computingaustralia.group -
Phone
1300 790 166 -
Address
Suite 1 / 8 Fisher Street
Belmont, WA, 6104
© Copyright 2024 | Website designed with 
by The Computing Australia Group | Privacy Policy
Phone
1300 790 166Address
Suite 1 / 8 Fisher Street© Copyright 2024 | Website designed with by The Computing Australia Group | Privacy Policy
Our personable and passionate approach is what sets our help desk service apart. We understand that behind every support request is a person who deserves to be treated with respect and empathy. Our dedicated team is highly skilled and genuinely cares about your success. We take the time to listen to your concerns, understand your unique challenges, and provide tailored solutions that meet your specific needs. Our passion for helping others drives us to go above and beyond, ensuring that every interaction leaves you feeling supported and valued. With [Your Company Name], you can trust that you’re not just getting a service—you’re gaining a partner committed to your success.
Our help desk service stands out not only for its efficiency but also for its comprehensive documentation system. We believe that well-organised, accessible documentation is the backbone of effective support. Our team meticulously creates and maintains detailed guides, FAQs, and troubleshooting manuals to ensure we have all the information to support your staff. This extensive documentation empowers our team to resolve common and complex issues quickly and independently, reducing downtime and enhancing productivity.
Computing Australia operates a quality help desk experience, backed by a state-of-the-art ticketing system designed to provide our clients with real-time information and incident management.
If your IT company is giving you the cold shoulder, try Computing Australia and experience the way computing should be.
Many of our clients have been with us for 15 to 20 years – you are never just a number at The Computing Australia Group.
Our help desk works when you work – including weekends and public holidays – we have you covered.
Make the switch to an IT company that cares for your business.
We utilise our own proprietary CloudSuite package, which provides comprehensive, around-the-clock monitoring of your computers and other critical infrastructure. This thorough monitoring ensures that potential issues are identified and addressed promptly, minimising downtime and maintaining optimal performance.
CloudSuite delivers a seamless help desk experience, ensuring that your computers are always in peak condition. Our team of experts can provide remote support no matter where you are working, ensuring that you receive timely assistance whenever you need it. Whether you are in the office, working from home, or on the go, CloudSuite ensures that your IT systems are always running smoothly.
In addition to monitoring and support, CloudSuite offers a range of features designed to enhance your IT management. These include automated updates, security patches, and performance optimisations, all contributing to a more efficient and secure IT environment. By leveraging CloudSuite, you can focus on your core business activities, knowing that your IT infrastructure is in capable hands.
Our commitment to providing exceptional service means you can rely on The Computing Australia Group to keep your technology in top shape. With CloudSuite, you benefit from a proactive approach to IT management, ensuring that your systems are always ready to support your business operations.
We understand the critical importance of accurate documentation for your IT systems. We invest additional resources in documenting your IT infrastructure with our unique, state-of-the-art documentation system. This system is designed to capture every detail of your IT environment, ensuring that all components are well-documented and easily accessible when needed.
We also ensure our staff receive ongoing training in your specific IT systems to guarantee they understand your unique needs and requirements. This continuous education allows our team to stay up-to-date with any changes or updates to your systems, ensuring that our documentation remains current and relevant. By having a well-trained team familiar with your IT environment, we can provide more effective and efficient support.
We seek opportunities to streamline your IT systems because we believe in the power of simplicity. We don’t believe in unnecessarily complexifying things. Simple systems are easier to manage and more affordable to support. By focusing on creating streamlined, efficient IT solutions, we help reduce the overall cost of maintenance and support, allowing you to allocate resources more effectively.
By having a clear and comprehensive view of your IT infrastructure, we can pinpoint inefficiencies and recommend changes that enhance performance and reliability. This proactive approach ensures that your IT systems always operate at their best, supporting your business goals and objectives.
Our detailed documentation provides a valuable resource for troubleshooting and problem resolution. When issues arise, having access to accurate and up-to-date documentation allows our team to quickly diagnose and resolve problems, minimising downtime and disruption to your operations. This level of preparedness is essential for maintaining the smooth running of your business.
By prioritising thorough and accurate documentation, we ensure that your IT systems are well-managed, efficient, and capable of supporting your business now and in the future.
If you would like to work with us, we’d love to hear from you!
Suite 1 / 8 Fisher Street
Belmont, WA, 6104
Opp: HCCGUPS YMCA Road, Kunnamkulam, Thrissur, Kerala
Suite 1 / 8 Fisher Street
Belmont, WA, 6104
Opp: HCCGUPS YMCA Road, Kunnamkulam, Thrissur, Kerala
© Copyright 2024 | Website designed with by The Computing Australia Group | All Rights Reserved | Privacy Policy