Contacting the help desk

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For the quickest response, we recommend that you use one of the following two methods to contact The CAG help desk:

Existing Customers

Create a ticket below or email your request to helpdesk@computingaustralia.group

If you are unable to submit a ticket or email a request, our call centre operates between 7am and 6pm, Monday to Friday, AWST.

New Customers

If you are not presently a client, please use sales@computingaustralia.group for a consultant to contact you during business hours.

Help us to help you

When you contact The CAG help desk please provide as much information as possible to ensure the help desk team can quickly pin point the problem. Information that can help us to help you:

When did this issue start?
Is this an issue impacting just you or the whole company?
Are you working in the office or from another location?
What is the best way for us to contact you?
What is the best time for us to contact you?
Have you attempted a restart to see if that resolves the issue?

Our help desk works under a triage system to ensure that issues causing the biggest impact are prioritized.

If you can continue working despite the issue, please report the concern and continue working. Our team will resolve high priority issues and get in touch with you asap to give you a proper resolution.