Contact The Computing Australia Group
Managed IT and Web Service Provider
The Managed Service Provider of choice for Australian businesses operating in the APAC region.
Contacting the help desk
Our help desk operates 24 hours a day for clients who subscribe to our CloudSuite service. The Computing Australia Group’s CloudSuite of products provides our clients with the most complete IT solution.
There are several ways you can interact with the help desk.
To reduce waiting times, we recommend one of the following two methods to contact The CAG help desk:
Help us to help you
When you contact The CAG help desk please provide as much information as possible to ensure the help desk team can quickly pin point the problem.
Information that can help us to help you:
When did this issue start?
Is this an issue impacting just you or the whole company?
Are you working in the office or from another location?
What is the best way for us to contact you?
What is the best time for us to contact you?
Have you attempted a restart to see if that resolves the issue?
Our help desk works under a triage system to ensure that issues causing the biggest impact are prioritized.
If you can continue working despite the issue, please report the concern and continue working. Our team will resolve high priority issues and get in touch with you asap to give you a proper resolution.
Create a Ticket
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