Our help desk operates 24 hours a day for clients who subscribe to our CloudSuite service. The Computing Australia CloudSuite of products provides our clients with the most complete IT solution.
There are several ways you can interact with the help desk.
To reduce waiting times, we recommend one of the following two methods to contact Computing Australia help desk:
You can also call: 1300 790 166 but this is not as quick as using the above methods. Alternatively you can try live chat via our website but this is not staffed 24 hours a day.
When you contact Computing Australia help desk please provide as much information as possible to ensure the help desk team can quickly pin point the problem.
Information that can help us to help you:
When did this issue start?
Is this an issue impacting just you or the whole company?
Are you working in the office or from another location?
What is the best way for us to contact you?
What is the best time for us to contact you?
Have you attempted a restart to see if that resolves the issue?
Our help desk works under a triage system to ensure that issues causing the biggest impact are prioritized.
If you are able to continue working, please report the issue and continue working to allow our team time to get resolve high priority issues.