Your Website is an Automation Powerhouse – How to Save Thousands of Employee Hours
We specialise in helping businesses reduce staffing costs by automating common tasks
In today’s digital era, automating your business processes has become an essential goal for any successful company. Automation enhances efficiency, reduces errors, and saves you time and money. By leveraging the internet, automation is now more accessible than ever before. Your website can now be harnessed to automate your business processes.
Examples of automation include:
Automate Customer Service: Providing excellent customer service is essential to any business’s success. However, managing customer service can be time-consuming and costly. By automating your customer service, you can free up your staff to focus on more pressing tasks such as generating leads and closing sales. You can achieve this with Al, chatbots and automated response systems, which can provide real-time assistance to customers, resulting in faster response times and happier customers.
Automate Order Fulfilment: With the rise of eCommerce, order fulfillment has become a critical aspect of any online business. By automating all aspects of order fulfillment such as order tracking, shipping and handling, inventory management, and payment processing businesses can reduce errors, improve efficiency, and save time.
Automate the Booking Process: Most businesses don’t work 24 hours a day like we do, so the opportunity to allow clients to manage their own booking process will save you a lot of time and improve the customer experience. It also avoids peak period phone calls when people try to call up first thing in the morning.
Automate Customer Support: Customer support is a time-consuming and costly responsibility of any business. Maintaining phone lines and available staff to handle customer support across business hours is a huge cost. By leveraging Al, bots and automated support systems, you can spare your customers the stress of needing to wait on busy phone lines for product and service support.
Automate Marketing: Wouldn’t it be great to have a powerhouse marketing solution that generates sales leads for you 24 hours a day? Clients visit your website when you are closed. If you are not providing them an opportunity to lodge sales enquiries, you are missing a lot of sales opportunities. We can automate payments and provide clients with easy access to everything they need to make an informed decision.
Automate Staffing / HR: Recruitment is another area ripe for automation. We can design smart forms that ensure job applicants provide information in a consistent manner and help you with short listing people based on the information provided. By adding a private area to your website, it is also possible to provide your staff easy access to the common forms they may require like leave applications for example.
The great thing about websites is they don’t take days off and they work for your business 24/7. The team at Computing Australia can help review your business processes and find a way to leverage your online presence. A streamlined website experience that improves the customer experience can not only save your thousands of dollars, it also makes your business appear larger and more professional than your competitors.
Talk to a consultant today to get more from your website.
It is always disappointing seeing companies spend thousands on a glossy website and neglecting the opportunity to automate aspects of customer service that can return thousands more in staff savings. It is a chance to recover the value of your spend on a website.
An often-overlooked aspect of a website is the backend. The backend of your website is secure and away from the public. This presents a great opportunity to provide your staff access to helpful resources. We have already mentioned HR forms, but you can just as easily add downloadable resources like templates or information to help them do their job.
Computing Australia has its own staff portal that provides internal company news, forms, resources and more. A private website is an often-overlooked opportunity to deliver an affordable staff intranet. You can spend thousands on a SharePoint site, when WordPress offers many of the same features at a fraction of the development cost.
The opportunities are endless and only restricted by your own imagination. Work with the team at Computing Australia and we can show you how to maximise the contribution your website makes to your business.