If your business requires client-facing staff, you may prefer inhouse staff, as this gives you more control. An interesting point to note, though, is many managed service providers, provide resource support. That is, their employees are available to provide services as inhouse staff and take on client-facing responsibilities as de-facto employees. This is one advantage of MSPs – they develop familiarity with your business quickly and integrate well with your business due to the training and skill development efforts.
This is an important, perhaps the most important consideration for some businesses –
The salary cost of maintaining an individual inhouse IT team is much higher than what you need to pay to an MSP. You’ll need to pay higher salaries for higher-skilled staff. This cost gets reduced to a great extent with an MSP. So, essentially, you’ll be paying lesser for the same skill set.
From an HR perspective, you’ll be responsible for paying salary and benefits to the inhouse staff. With an MSP you’ll be paying the company, and they’ll be responsible for the salary and benefits to their employees.
You’ll need to constantly train your IT team as IT is a fast-changing and evolving area, and your employees need to be updated about current industry standards. The training costs will be high. With an MSP, the training will be taken care of by their training department, at no extra cost to you.
Utilities, office space and rent, infrastructure costs, equipment, and systems, all have costs associated with them if you go for Inhouse employees. These costs are taken care of by the outsourcing company if you chose to go with an MSP.
Ultimately, it’s about your business and its requirements. If you want creative, skilled, and innovative work with some degree of control, without the cost and hassle that comes with managing an employee Managed Service Provider, is the best choice for you.
To get expert advice contact us or email us at firstname.lastname@example.org.
Computing Australia is a member of The Computing Australia Group of Companies