5 Minute HelpDesk – What to Do If Your Laptop Freezes?
You were happily working away at your laptop, and – it suddenly froze you out? Our helpdesk in Perth gets panicked calls from customers who think that they may be witnessing a cyberattack. A freeze can be a symptom of any issues – software issues, a hardware problem, insufficient memory, or a malware attack. So, what do you do when your laptop freezes? First, let go of the panic button. Next, try out the following tips from our IT pros.
What to do if my laptop freezes?
Wait and restart
This is the first and easiest step to take. If you have been working for long hours, there are chances that the processor has heated up and it takes some time for the system to catch up with your current requests. Wait for a few minutes, allow the system to cool down and then try rebooting. The RAM gets cleared by restarting the laptop. Make sure not to press random keys when your system is frozen, as this puts extra load on the CPU and will worsen the problem.
Close the unresponsive program
The Task Manager shows the currently running programs. To open, you can use the keyboard shortcut Ctrl+Shift+Esc keys. If it doesn’t work, press Ctrl+Alt+Del and then choose “Start Task Manager”. In the list of programs, find the one that’s causing the real issue and using lots of memory. Choose the “End Task” button to stop running that program. If the system is still frozen, just restart it. Press and hold down the power button till the system turns off. Restart the laptop; most laptop frozen issues resolve with a restart.
Check for any new updates
There are chances that you might have missed any system updates and it’s still pending. Open the taskbar and check “Show hidden icons”. Often such updates will appear here. Run those updates, install them completely and be sure to restart your system.
Scan for malware
Most good antivirus run auto-scans in the background. If you are still suspicious of an attack, run a scan for the entire system. Malware can use processor power and slow or freeze your system.
Do a Disk Cleanup
Check your RAM
If your laptop RAM is faulty, it can cause your laptop to freeze. Open Windows Memory Diagnostic Tool from the Start menu. Run the tool – it will reboot your computer, test the memory and notify you if it detects any problem.
RAM – Random-access memory (RAM) is your system’s short-term memory where data is temporarily stored. This data is erased once the system is turned off.
Malware – refers to malicious software that is intentionally created to cause damage to a computer, laptop, server or computer network.
Hardware driver – or device driver is a set of files that enables system hardware to communicate with the operating system of a device.