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Managed IT services

The managed service provider Perth businesses rely on

Our managed IT services take care of your network, devices, security, backups and helpdesk, so your team can focus on the work that grows your business.

21 years in Perth Hundreds of Australian clients Head office in Belmont, WA
Managed IT specialist monitoring business systems and performance
What are managed IT services?

Your IT team, without the overheads

Managed IT services let you hand the day-to-day running of your technology to a specialist team. As your Perth managed service provider (MSP), we look after everything from network management and cyber security to data backup and recovery.

With proactive monitoring and maintenance, we find and fix problems before they affect your operations, which means less downtime and a more productive team. Your internal staff can focus on core business, knowing your IT is secure, efficient and up to date.

Proactive, not reactive

Issues are spotted and resolved early, minimising downtime.

Predictable costs

A regular subscription makes IT spending easier to budget.

Scales with you

Add users, sites and new technology as your business grows.

Security built in

Protection is part of every system we manage, not an add-on.

What’s included

What our managed IT services cover

One agreement that brings together the support, security and management your business needs.

Infrastructure

  • On-premise and cloud infrastructure management
  • Anti-virus protection and management
  • Proactive system fixes
  • Break-fix and change requests

End-user support

  • Device (endpoint) management
  • Helpdesk support for your staff
  • Proactive device fixes
  • Self-service ticket portal

Account management

  • Dedicated account manager
  • Managed IT purchasing
  • Licence and renewal management
  • Regular roadmap and planning meetings

Reporting & admin

  • IT asset management
  • Detailed monthly reporting
  • Site documentation
  • Third-party supplier management

Inclusions depend on your agreement. See The Edge, our all-in-one IT management package, for full details.

IT professionals collaborating to deliver managed IT services for a business
Why The Computing Australia Group

The managed IT service provider of choice for hundreds of Australian businesses

Entrust your IT systems to CAG, a Perth managed service provider, and our team will keep them running smoothly and efficiently.

  • Local and accountableA Perth team with our head office in Belmont.
  • Wherever your business goesWith offices in the UK, India and the Philippines, we can support you beyond WA.
  • Plain-English adviceClear options and regular planning, so you can make good decisions.
  • Ready for AIWe help you adopt AI and automation safely, on secure foundations. Our AI services
How we work

Switching to a Perth managed service provider is simple

1

Have a chat

Tell us how your business runs today and what’s getting in the way.

2

Review and onboard

We review your systems, security and costs, then document and take over the management of your IT.

3

We look after it

Ongoing support, monitoring and planning meetings keep your IT secure and improving.

FAQs

Your Perth managed service provider: common questions

Can’t see your question? Ask our team.

What does a managed service provider do?

A managed service provider (MSP) looks after your IT on an ongoing basis. That includes monitoring and maintaining your network and devices, keeping systems patched and secure, managing backups, and giving your staff helpdesk support when they need it.

How is managed IT different from break-fix support?

Break-fix means calling someone after something goes wrong and paying per job. Managed IT is proactive: problems are prevented or caught early, and costs are more predictable because support is covered by an ongoing agreement.

How much do managed IT services cost?

It depends on the size of your team, your systems and the level of support you need. Managed IT is usually billed as a regular subscription, which makes costs easier to budget. We’ll give you a clear quote once we understand your setup.

Can you work alongside our in-house IT staff?

Yes. We can support your internal IT team with extra capacity, specialist skills and tools, while they stay focused on business priorities. See our services for IT managers.

How do you keep our business secure?

Security is built into every service we manage, from anti-virus and patching to backups and access control. We align our approach with the Essential Eight, the Australian Signals Directorate’s recommended cyber security strategies.

Do you support businesses outside Perth?

We are a Perth managed service provider with our head office in Belmont, and we also have offices in the United Kingdom, India and the Philippines. Wherever your business takes you, talk to us about the support you need.

Further reading: How choosing the right MSP strengthens your business and IT support in Belmont, WA.

Let us handle the IT, so you can focus on what you do best

Talk to our Perth team about managed IT services for your business.