-
Email
helpdesk@computingaustralia.group -
Phone
1300 790 166 -
Address
Suite 1 / 8 Fisher Street
Belmont, WA, 6104
© Copyright 2026 | Website designed with 
by The Computing Australia Group | Privacy Policy
Phone
1300 790 166Address
Suite 1 / 8 Fisher Street© Copyright 2026 | Website designed with by The Computing Australia Group | Privacy Policy
The Computing Australia Group runs a friendly, skilled help desk in Perth that treats every request as a person, not a ticket. First, we get to know your systems. Then our technicians fix problems quickly, so your team can get back to work.
After all, behind every support request is a person who deserves respect. That’s why our team takes the time to listen, understand the problem and then fix it properly.
People, not tickets
First, we get to know your business, so every conversation starts with context.
Real-time ticketing
In addition, our ticketing system gives you real-time information on every request.
Help wherever you work
With remote support, we can help your team in the office, at home or on the go.
Long-term relationships
Many of our clients have been with us for 15 to 20 years. In short, you’re never just a number.
Help desk hours: our help desk supports you during business hours. Call 1300 790 166 or email helpdesk@computingaustralia.group.
Our help desk covers the everyday support your team needs, plus the work that stops problems happening again.
Help desk support
First, call or email us and a skilled technician works through the problem with you.
Remote support
For example, we connect to your computer securely and fix many issues without a site visit.
Ticketing and tracking
Then every request gets a ticket, so you can follow its progress in real time.
Proactive monitoring
Our CloudSuite package also watches your computers and critical systems for early warning signs.
Updates and patches
In addition, we handle automated updates and security patches to keep systems current.
System documentation
Finally, we document your IT environment, so any technician can help quickly.
We use our own CloudSuite package to monitor your computers and other critical infrastructure. As a result, we can often spot and fix problems before they cause downtime.
Proactive monitoring
To start with, CloudSuite flags potential issues early, so we can deal with them promptly.
Remote support
Our technicians can then help you wherever you work.
Updates and security patches
Automated updates and patches also help keep your systems secure.
Performance tune-ups
Meanwhile, regular optimisation helps your computers run efficiently.
So try CAG and see how friendly, well-organised support should feel.
Accurate documentation is the backbone of good support. So we put extra effort into recording how your IT works.
Detailed records
First, we document your IT infrastructure in detail, so the information is easy to find when needed.
Ongoing training
Our staff also receive ongoing training in your specific systems.
Simpler systems
Next, we look for ways to streamline your IT, because simple systems are easier and more affordable to support.
Faster fixes
As a result, our team can diagnose and resolve problems quickly, with less disruption.
Here’s what happens, from your first call to the fix.
Get to know you
First, we learn about your systems and document how they work.
Log a request
Next, you call, email or log a ticket, and we track it in real time.
Fix the problem
Then a technician resolves the issue, often remotely.
Prevent repeats
Finally, we spot recurring issues and recommend improvements.
For 21 years, we’ve supported Perth businesses with friendly, reliable help desk support. As a result, many clients stay for the long term.
Essentially, our help desk handles everyday IT problems and questions, from software issues to technical faults. In addition, we monitor your computers and critical systems, so we can often spot problems early.
Our help desk supports you during business hours. To log a request, call us on 1300 790 166 or email helpdesk@computingaustralia.group.
We use a modern ticketing system that gives you real-time information on each request. As a result, you can see where an issue is up to at any time.
Yes. Because our technicians provide remote support, your team gets help whether they work in the office, at home or on the go.
In short, CloudSuite is our own monitoring package. It watches your computers and critical infrastructure, and it also handles automated updates and security patches.
Accurate documentation helps us fix problems faster. So we record the details of your IT environment and keep that information up to date.
Yes. We look for ways to streamline your systems, because simple systems are easier to manage and more affordable to support.
Yes. Our help desk is part of our wider managed IT services. For example, The Edge package combines support, monitoring and security in one plan.
First, talk to our Perth team about how you work. Then we’ll show you how our help desk can support you.
Suite 1 / 8 Fisher Street
Belmont, WA, 6104
Office Village Cygnet Park, Unit 7 Solutions House, Hampton, Peterborough PE7 8GX, United Kingdom
Opp: HCCGUPS YMCA Road, Kunnamkulam, Thrissur, Kerala
© Copyright 2026 | Website designed with by The Computing Australia Group | All Rights Reserved | Privacy Policy