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Managed IT package

The Edge: an IT management package for Perth businesses

The Edge is our all-in-one IT management package for Perth businesses. It brings proactive support, account management, website care and reporting together, so you can focus on running your business.

21 years supporting Perth businesses Head office in Belmont, WA One agreement, one monthly invoice
IT management package in Perth: support team monitoring business systems
Who it suits

Built for growing businesses

Above all, The Edge is ideal for dynamic, fast-growing organisations. In particular, it suits businesses where infrastructure, users and devices change often, and problems need solving regularly.

Because it adapts as your business changes, The Edge gives your staff proactive management and timely IT support. In short, it’s an IT management package that helps Perth teams spend less time on technology and more time on their work.

Already looking at managed IT? The Edge brings our managed IT services together into one package.

See our managed IT services

Proactive fixes

We find and fix many system and device issues before they slow your team down.

A dedicated account manager

You also get one contact who knows your business and plans ahead with you.

Detailed monthly reporting

Clear reports also show what we’ve done and what needs attention next.

One consolidated invoice

As a result, your IT services come together on one monthly invoice.

What’s included

What’s included in our IT management package for Perth

The Edge covers five areas of your business technology. Each one is managed by our Perth team, so your IT management package works as one joined-up service.

Infrastructure

We look after your servers, network and cloud services proactively, so problems are fixed early.

  • On-premise and cloud infrastructure management
  • Antivirus protection and management
  • Proactive fixes before small issues grow
  • Break-fix and change requests when you need them

Your people and devices

We also support the laptops, desktops and devices your staff use every day.

  • Endpoint (user device) management
  • Antivirus protection and management
  • Device fixes before issues slow your staff
  • Break-fix and change requests when you need them

Account management

Meanwhile, one contact gets to know your business and plans ahead with you.

  • Dedicated account manager
  • Managed IT purchasing
  • Subscription, licence and renewal management
  • Regular roadmap and planning meetings
  • Third-party supplier management
  • General IT advice whenever you need it

Website care

We also host, monitor and update your WordPress website.

  • WordPress web hosting
  • Website migration
  • Website monitoring
  • Bundled website edits
  • Monthly website SEO report

Reporting and admin

Clear records and reporting, so you always know where things stand.

  • IT asset management
  • Detailed monthly report
  • Self-service ticket portal
  • Site documentation
  • Consolidated monthly invoice
  • Service Level Agreement (subject to contract)

Inclusions depend on your agreement, so we confirm exactly what your IT management package in Perth covers before you sign.

How we work

How the IT management package works

Getting started is also simple. First, we learn how your business uses technology. Then we shape your Perth IT management package around it.

1

Review your IT

First, we review your systems, devices, users and website.

2

Agree the scope

Next, we agree what’s covered and set it out in your agreement.

3

Onboard and document

Then we document your site and connect your team to the ticket portal.

4

Manage and improve

Finally, we manage your IT day to day and meet regularly to plan ahead.

Is The Edge right for your business?

First, we’ll look at your systems, users and goals. Then we’ll explain how The Edge would work for you.

IT management package for a Perth business: account manager working with a client
Why The Computing Australia Group

Why Perth businesses choose our IT management package

For 21 years, we’ve supported Perth businesses from our head office in Belmont. As a result, The Edge draws on long experience of what growing teams need from their IT.

  • Local and accountableOur team works from Belmont, WA, so we get to know your business.
  • Proactive, not reactiveInstead of waiting for faults, we fix issues early and plan ahead with you.
  • IT and web in one placeBecause The Edge also covers your website, you deal with one team for both.
  • Plain-language adviceWe explain options clearly, so you can make confident decisions.
FAQs

IT management package in Perth: common questions

Can’t see your question? Ask our team.

About The Edge

What is The Edge?

The Edge is our all-in-one IT management package. It covers your infrastructure, staff devices, account management, website care and reporting under one agreement, so you deal with one team and one monthly invoice.

Who is The Edge designed for?

It suits dynamic, growing organisations where infrastructure, users and devices change often. In other words, it’s built for businesses that need regular problem solving and IT that keeps up as they grow.

How is The Edge different from break-fix IT support?

With break-fix support, you call when something goes wrong and pay for each job. Instead, The Edge combines proactive fixes, regular planning meetings and monthly reporting. As a result, an IT management package helps Perth businesses spot issues earlier and plan ahead.

Does The Edge cover our website?

Yes, website care is part of the package. It includes WordPress hosting, website monitoring, bundled edits and a monthly SEO report. However, inclusions depend on your agreement, so we confirm the details with you first.

Cost, support and security

How much does The Edge cost?

Because pricing depends on your number of users, devices and sites, and the services you need, we review your environment first and then provide a written proposal.

Is there a Service Level Agreement?

Yes, The Edge includes a Service Level Agreement, subject to contract. Your agreement then sets out the details.

How does my team ask for help?

First, your staff can log requests through our self-service ticket portal. Alternatively, they can call our team on 1300 790 166.

Does The Edge include cyber security?

The Edge includes antivirus protection and management for your systems and devices, along with proactive fixes. For broader protection, our cyber security services can add security audits and alignment with the Essential Eight.

See our cyber security services

Ready to get The Edge?

Talk to our Perth team about an IT management package that fits your business.